{"id":2963,"date":"2026-08-07T21:50:45","date_gmt":"2026-08-07T14:50:45","guid":{"rendered":"https:\/\/kingstonhealthtech.vn\/?p=2963"},"modified":"2026-08-07T23:51:42","modified_gmt":"2026-08-07T16:51:42","slug":"kiosk-y-te-co-thay-the-nhan-vien-y-te-khong","status":"publish","type":"post","link":"https:\/\/kingstonhealthtech.vn\/en\/kiosk-y-te-co-thay-the-nhan-vien-y-te-khong\/","title":{"rendered":"DO HEALTH KIOSKS REPLACE HEALTHCARE STAFF? A PERSPECTIVE FROM REAL-WORLD OPERATIONS"},"content":{"rendered":"

When considering deploying a health check-up kiosk<\/a>, many hospitals, clinics, businesses, and health stations often ask: Do health kiosks replace healthcare staff?<\/strong><\/p>\n

\ud83d\udd0e The answer is: NO<\/span><\/strong>
\nHealth kiosks do not replace healthcare staff \u2014 they help them work more effectively<\/span><\/div>\n

Health kiosks are designed to automate repetitive tasks such as guiding measurements, recording indicators, and syncing data. Meanwhile, healthcare staff still play a core role in professional assessment, consultation, handling abnormal results, and patient care.<\/p>\n

Rather than replacing people, kiosks help redistribute work: machines handle the steps that can be standardized, while healthcare staff focus on tasks that require expertise and direct interaction. This is the answer to the question of whether health kiosks replace healthcare staff.<\/p>\n

\"\"<\/div>\n
\n

Staff assisting a user at a health kiosk in a real-world deployment<\/p>\n<\/div>\n

What tasks can a health kiosk handle?<\/h2>\n

A health check-up kiosk can support part of the initial screening process<\/a>, including:<\/p>\n

\n
\u2705 Guiding users through each measurement<\/span><\/div>\n
\u2705 Measuring height, weight, and calculating BMI<\/span><\/div>\n
\u2705 Recording blood pressure, heart rate, SpO\u2082, and temperature<\/span><\/div>\n
\u2705 Checking signal quality<\/span><\/div>\n
\u2705 Asking users to repeat a measurement if not done correctly<\/span><\/div>\n
\u2705 Saving results to the user's record<\/span><\/div>\n
\u2705 Syncing data with the appropriate management platform<\/span><\/div>\n
\u2705 Displaying results and guidance for the next step<\/span><\/div>\n<\/div>\n

These tasks tend to follow a relatively fixed process and are prone to repetitive actions when the number of users is large.<\/p>\n

Once automated, healthcare staff no longer need to read results from each device and re-enter them manually, giving them more time for professional work.<\/p>\n

Tasks a health kiosk cannot replace healthcare staff for<\/h2>\n

Although it can collect many indicators, a kiosk cannot replace the assessment and decision-making ability of healthcare staff.<\/p>\n

Assessing the patient's condition<\/strong><\/h3>\n

An abnormal reading does not always indicate a medical condition. Blood pressure can rise due to stress, heart rate can change after physical activity, and SpO\u2082 can be affected if the sensor is not positioned correctly.<\/p>\n

Healthcare staff need to consider results in relation to:<\/p>\n

\n
\u2705 Current symptoms<\/span><\/div>\n
\u2705 Medical history<\/span><\/div>\n
\u2705 Medications currently being taken<\/span><\/div>\n
\u2705 Physical activity before the measurement<\/span><\/div>\n
\u2705 Age and health characteristics<\/span><\/div>\n
\u2705 The quality of the measurement<\/span><\/div>\n<\/div>\n

A kiosk only provides initial data and cannot fully assess each person's health context on its own.<\/p>\n

Handling results that need attention<\/strong><\/h3>\n

When an indicator falls outside the reference range, the system may prompt a re-measurement or send an alert. However, it is healthcare staff who decide:<\/p>\n

\n
\u2705 Whether the measurement needs to be repeated<\/span><\/div>\n
\u2705 Whether the user needs further monitoring<\/span><\/div>\n
\u2705 Whether the user should be referred to a doctor or the appropriate specialist<\/span><\/div>\n
\u2705 Whether further tests or more in-depth examination are needed<\/span><\/div>\n<\/div>\n

Consultation and explanation of results<\/strong><\/h3>\n

A result on a screen cannot replace the exchange between a patient and healthcare staff.<\/p>\n

Users may need an explanation of what an indicator means, how to monitor it, what factors affect it, and when to visit a health facility. This is work that requires professional knowledge, communication skills, and empathy.<\/p>\n

Diagnosis and treatment<\/strong><\/h3>\n

A health check-up kiosk is not a standalone diagnostic tool. The device cannot replace:<\/p>\n

\n
\u2705 Clinical examination<\/span><\/div>\n
\u2705 Taking a medical history<\/span><\/div>\n
\u2705 Ordering tests<\/span><\/div>\n
\u2705 Diagnostic conclusions<\/span><\/div>\n
\u2705 Prescribing and treatment<\/span><\/div>\n
\u2705 Professional monitoring<\/span><\/div>\n<\/div>\n

All results from a kiosk should be used strictly for screening and initial reference purposes. This is the clearest boundary when discussing whether health kiosks replace healthcare staff.<\/p>\n

How does the role of healthcare staff change?<\/h2>\n

In a traditional process, healthcare staff may need to spend a lot of time on tasks such as guiding each person, measuring vital signs, recording results, and entering data.<\/p>\n

When a kiosk is applied, the staff's role gradually shifts from performing manual tasks<\/strong> sang supervision, support, and professional assessment<\/strong>. This trend aligns with the recommendations of World Health Organization (WHO)<\/a> on applying digital technology to support, not replace, healthcare staff.<\/p>\n\n\n\n\n\n\n\n\n\n
Traditional process<\/th>\nProcess with a kiosk<\/th>\n<\/tr>\n<\/thead>\n
Guiding each measurement<\/td>\nAssisting users when needed<\/td>\n<\/tr>\n
Performing manual measurements<\/td>\nChecking measurement quality<\/td>\n<\/tr>\n
Recording results on a form<\/td>\nMonitoring data on the system<\/td>\n<\/tr>\n
Re-entering data<\/td>\nHandling results that need attention<\/td>\n<\/tr>\n
Compiling indicators<\/td>\nConsultation and professional assessment<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

This shift allows healthcare human resources to be used more efficiently, especially at locations with high user traffic.<\/p>\n

Does a kiosk help reduce operational pressure?<\/h2>\n

A kiosk can help reduce some operational pressure when placed in the right location and integrated into an appropriate workflow. This is also an important aspect when assessing whether health kiosks replace healthcare staff in reducing repetitive workloads.<\/p>\n

Some of the value that can be achieved includes:<\/p>\n

\n
\u2705 Reducing repetitive measurement and data entry tasks<\/span><\/div>\n
\u2705 Standardizing the screening examination sequence<\/span><\/div>\n
\u2705 Limiting errors from manual record-keeping<\/span><\/div>\n
\u2705 Creating structured data<\/span><\/div>\n
\u2705 Supporting a large number of users<\/span><\/div>\n
\u2705 Helping staff focus on cases that need support<\/span><\/div>\n
\u2705 Improving the ability to monitor activity at the check-up point<\/span><\/div>\n<\/div>\n

However, a kiosk does not automatically create efficiency if it is simply installed as a standalone device. The deploying facility still needs to clearly define processes before, during, and after users take measurements.<\/p>\n

When is staff support still needed at a kiosk?<\/h2>\n

Although kiosks are designed to be self-service, some groups of users may still need assistance:<\/p>\n

\n
\u2705 Elderly people<\/span><\/div>\n
\u2705 People with disabilities or limited mobility<\/span><\/div>\n
\u2705 People with limited vision or hearing<\/span><\/div>\n
\u2705 People unfamiliar with digital devices<\/span><\/div>\n
\u2705 First-time kiosk users<\/span><\/div>\n
\u2705 People with abnormal results<\/span><\/div>\n
\u2705 People who perform the measurement incorrectly or in the wrong position<\/span><\/div>\n<\/div>\n

In the early stages of deployment, having staff positioned near the kiosk area also helps the facility observe user behavior, identify points of inconvenience, and adjust the process accordingly.<\/p>\n

The goal of this model is not for users to have no contact with healthcare staff at all, but to ensure that support is provided to the right person at the right time.<\/p>\n

A model of collaboration between kiosks and healthcare staff<\/h2>\n

To better answer the question of whether health kiosks replace healthcare staff<\/strong> or not, one can picture an effective collaborative process organized as follows:<\/p>\n

\n
<\/div>\n
\n
\ud83d\ude4b<\/div>\n
1. The user identifies themselves and starts the process<\/strong><\/div>\n<\/div>\n
\n
\ud83d\udda5\ufe0f<\/div>\n
2. The kiosk guides and measures the indicators<\/strong><\/div>\n<\/div>\n
\n
\ud83d\udcbe<\/div>\n
3. Data is recorded in the system<\/strong><\/div>\n<\/div>\n
\n
\ud83d\udcc1<\/div>\n
4. Stable results are saved to the record<\/strong><\/div>\n<\/div>\n
\n
\u26a0\ufe0f<\/div>\n
5. Results that need attention are forwarded to healthcare staff<\/strong><\/div>\n<\/div>\n
\n
\ud83d\udc69\u200d\u2695\ufe0f<\/div>\n
6. Staff assess, advise, or direct the next steps<\/strong><\/div>\n<\/div>\n<\/div>\n

In this model, the kiosk is responsible for collecting and standardizing data. Healthcare staff are responsible for interpretation, decision-making, and caring for the user.<\/p>\n

How does Medi-Kiosk support healthcare staff?<\/h2>\n

Medi-Kiosk by Kingston Healthcare Technologies (KHT)<\/strong> is developed by combining health measurement devices, a guided interface, and a data platform in a single screening station. This is also practical proof of whether health kiosks replace healthcare staff<\/strong> or not: the solution is designed to support, not replace, healthcare teams.<\/p>\n

Depending on the project configuration, Medi-Kiosk can help record basic indicators such as:<\/p>\n

\n
\u2705 Height<\/span><\/div>\n
\u2705 Weight<\/span><\/div>\n
\u2705 BMI<\/span><\/div>\n
\u2705 Blood pressure<\/span><\/div>\n
\u2705 Heart rate<\/span><\/div>\n
\u2705 SpO\u2082<\/span><\/div>\n
\u2705 Body temperature<\/span><\/div>\n<\/div>\n

Results are digitized right at the point of measurement and can be studied for connection with each unit's appropriate management system.<\/p>\n

Medi-Kiosk is not positioned to replace doctors or nurses. The solution is aimed at supporting healthcare teams by:<\/p>\n

\n
\u2705 Reducing repetitive measurements<\/span><\/div>\n
\u2705 Limiting manual data entry<\/span><\/div>\n
\u2705 Standardizing input data<\/span><\/div>\n
\u2705 Making it easier to track results<\/span><\/div>\n
\u2705 Identifying measurements that need to be rechecked<\/span><\/div>\n
\u2705 Allowing resources to focus on consultation and care<\/span><\/div>\n<\/div>\n

The solution may be considered for hospitals, clinics, health stations, businesses, industrial parks, and community healthcare programs.<\/p>\n

Conditions for a kiosk to effectively support staff<\/h2>\n

For a kiosk to fulfill its role properly, the deploying facility needs to prepare, since the effectiveness of the collaboration between kiosk and people determines whether the health kiosk replaces healthcare staff or simply supports them:<\/p>\n

Clear operating procedures<\/strong><\/h3>\n

It is necessary to define who is in charge of the kiosk, which cases require re-measurement, when to refer to healthcare staff, and who has access to view results.<\/p>\n

Staff training<\/strong><\/h3>\n

Staff need to be trained on how to assist users, check measurement quality, handle errors, and respond when results requiring attention are found.<\/p>\n

Proper placement<\/strong><\/h3>\n

The kiosk should be placed in a convenient area with a power source, network connection, and enough space for users to take measurements safely.<\/p>\n

Regular equipment maintenance<\/strong><\/h3>\n

Measurement devices need to be cleaned, inspected, maintained, and calibrated according to instructions to maintain data quality.<\/p>\n

Evaluating effectiveness after deployment<\/strong><\/h3>\n

The facility can track the number of uses, self-completion rate, rate of users needing assistance, number of repeated measurements, and user satisfaction level.<\/p>\n

\u26a0\ufe0f Medical note: Screening measurements provide preliminary information only. They do not replace medical examination, diagnosis or treatment by qualified healthcare professionals.<\/strong> Measurement results from the kiosk are for screening and initial reference purposes only, and do not replace examination, diagnosis, consultation, or treatment by qualified doctors and healthcare staff.<\/p>\n

\n

Contact Kingston Healthcare Technologies for advice on the right deployment model for your organization.<\/p>\n

Contact us for advice now<\/a><\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

Khi c\u00e2n nh\u1eafc tri\u1ec3n khai kiosk kh\u00e1m s\u1ee9c kh\u1ecfe, nhi\u1ec1u b\u1ec7nh vi\u1ec7n, ph\u00f2ng kh\u00e1m, doanh nghi\u1ec7p v\u00e0 tr\u1ea1m y t\u1ebf th\u01b0\u1eddng \u0111\u1eb7t c\u00e2u h\u1ecfi: Kiosk y t\u1ebf c\u00f3 thay th\u1ebf nh\u00e2n vi\u00ean y t\u1ebf kh\u00f4ng? \ud83d\udd0e C\u00e2u tr\u1ea3 l\u1eddi l\u00e0: KH\u00d4NG Kiosk y t\u1ebf kh\u00f4ng thay th\u1ebf nh\u00e2n vi\u00ean y t\u1ebf, m\u00e0 h\u1ed7 tr\u1ee3 h\u1ecd […]<\/p>\n","protected":false},"author":1,"featured_media":2992,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[36],"tags":[],"class_list":["post-2963","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kien-thuc"],"_links":{"self":[{"href":"https:\/\/kingstonhealthtech.vn\/en\/wp-json\/wp\/v2\/posts\/2963","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kingstonhealthtech.vn\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/kingstonhealthtech.vn\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/kingstonhealthtech.vn\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kingstonhealthtech.vn\/en\/wp-json\/wp\/v2\/comments?post=2963"}],"version-history":[{"count":5,"href":"https:\/\/kingstonhealthtech.vn\/en\/wp-json\/wp\/v2\/posts\/2963\/revisions"}],"predecessor-version":[{"id":3027,"href":"https:\/\/kingstonhealthtech.vn\/en\/wp-json\/wp\/v2\/posts\/2963\/revisions\/3027"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/kingstonhealthtech.vn\/en\/wp-json\/wp\/v2\/media\/2992"}],"wp:attachment":[{"href":"https:\/\/kingstonhealthtech.vn\/en\/wp-json\/wp\/v2\/media?parent=2963"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/kingstonhealthtech.vn\/en\/wp-json\/wp\/v2\/categories?post=2963"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/kingstonhealthtech.vn\/en\/wp-json\/wp\/v2\/tags?post=2963"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}